slotmetro Privacy Policy

This page describes what we collect when you use slotmetro and how we keep that data protected. We operate an online gaming platform serving players across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. When you register an account, deposit funds, or engage with our live-dealer tables and sportsbook, we process personal information according to the practices outlined here.

Your privacy is fundamental to how we operate slotmetro. We use industry-standard encryption and security controls to safeguard your data. This policy explains what information we collect, how we use it, which third parties process it, and what rights you retain over your personal data.

If you have questions about this policy or how we handle your information, contact our support team through the form on this site.

Information We Collect

We collect information required to operate slotmetro: your full name, email address, date of birth, phone number, and identity document details during account creation and KYC verification. We also collect transaction history—every deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or other methods; all withdrawals; and your complete game activity across our live-dealer studios and slot portfolio. We log IP addresses and device identifiers to monitor account access and detect unauthorized use.

We use this data to verify your identity under anti-money-laundering rules, process your deposits and withdrawals, comply with local gaming regulations, prevent fraud, and provide customer support. Your game history is maintained so you can generate account statements and we can resolve disputes or answer questions about your play.

Third-Party Processors and Data Sharing

We share data with essential partners to deliver slotmetro's services. Payment processors—mobile banking, local payment, online payment, e-wallet, and your bank—receive only the minimum necessary information: your name, account identifier, and transaction amount. These providers process payments according to their own privacy policies.

We also engage hosting providers, analytics services, and live-dealer studios to maintain platform infrastructure. All processors are bound by confidentiality agreements. Some may operate infrastructure outside Indonesia. We apply encryption and contractual safeguards during data transfer and at rest.

Data retention

We retain account and transaction records for 7 years to comply with local regulatory requirements. Game history remains accessible during your account's active lifetime.

Cookies and tracking

We use cookies to maintain your login session and store your preferences on slotmetro. Disabling cookies may prevent the platform from functioning correctly.

International transfer

Our hosting infrastructure may be located outside Indonesia. We apply encryption protocols and contractual protections to secure data during transfer.

Your Rights and How to Contact Us

You have the right to request access to your personal data held by slotmetro, correct any inaccuracies, and request deletion—subject to legal retention obligations. You can download your account data and game history directly from your slotmetro account settings.

If you believe we have violated this privacy policy or mishandled your information, contact our support team. We will investigate your concern and respond within 14 days. This service is available only where local law permits. By using slotmetro, you consent to the practices described in this policy.